Home recovery ยท Step 1 of 3
First, make the situation safe.
If anyone may be hurt or the area is unsafe, call emergency services before continuing.
What happened?
Water damage
A leak, backup, burst pipe, or appliance escape.
Fire or smoke
Fire, smoke, soot, or emergency response damage.
Theft or break-in
Missing property or forced entry.
Weather damage
Wind, hail, falling objects, or storm water.
Safety check
Everyone is safe
Or emergency help is already on the way.
The source is stopped if safe
Water, power, or access is controlled without entering danger.
Further damage is limited
Only safe, temporary steps have been taken.
Confirm that people are safe, or that emergency help is coming, before continuing.